Sunday 4 August 2013

I want a car not a list of parts for self-assembly

There's only one chance to be a 'new starter'. What a golden opportunity this has been - to experience what it is like to roll up as a new employee and be introduced to IT at Nottingham.

I ask for the standard.  What do you normally give the mobile professional?  What do you recommend?  I have simple needs …..I want one device.  I want to move around from wired to wireless, and get to my data wherever I am.  I work at home a lot. Please let me take my office home with me.  (I'm in my kitchen now.) I want to know my data is backed up and safely encrypted.  I want to be able to work off-line on the train sometimes and know that my email and data will synchronise again as soon as I'm reconnected.   I need a core set of applications.

But there are no standard services it seems.

I feel like someone who went to a garage to buy a car - something to get me quickly and safely from A to B.  What I'm given disappoints.  It is a long list of parts...an engine, a few wheels, a gear box.  I'm sure it's a great engine but I don't want to assemble the parts myself,  not even if there is a great instruction book.  (There isn't an instruction book.)


When I talk about service, I mean "a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks".  I just want a safe, convenient and comfortable way of getting from A to B.  You are the experts guys.  Walk tall and tell me the best way to do that.