Innovators live between the cracks

Have the large monolithic organisations in which most of us work had their day? Is blindness the inevitable consequence of too much history,  certainty and success.  I think so.

We all have blind spots.  Some of us work hard to see past them.  Science and data can help.  As a physicist I remember the huge effort needed to believe in quantum mechanics when this ran counter to my lived experience.  The first step was to let go of everything I had previously learned about the way objects behave in the world - a deep knowledge that I'd acquired from my first breathing moments.  It was deep knowledge and had served me well but it turned out to be wrong!

In the same way, organisations have blind spots.  They too have deep knowledge which stops them being open minded and emotionally ready to accept other truths and other ways of doing things.  They can't let go.  They can't see themselves from an 'outside in' perspective.  They can't innovate. 

This makes me wonder if the innovators of this world are going to run to the open spaces - the cracks between organisations.  Here there are no ingrained patterns of behaviour to overcome.  There are no revenue streams to be protected and new ideas can flourish. (Necessity is the mother of invention as they say.) Perhaps it's easier to see things from an 'outside in' perspective in when you live outside yourself between the cracks. 

Think of the CEO!

He's the leader of a great organisation but people tell him he's got to digitalize his business.  What does this even mean? 

Things still seem OK.  He understands his customer and the market.  He knows and loves his products.   He's run a tight ship and kept his shareholders and auditors happy for years.  Assets are assets and make him feel invincible.  The view from the top floor is still impressive!

But there are signs of change.  Tiny businesses are popping up from no where.  They are breaking the rules.  They don't have 'assets'.  They don't own buildings, or SAP systems or have a huge workforce.  They move like lightening. They make crazy mistakes and bounce back. They seem to employ kids and people who do things for free. They are more about 'art and feelings' than 'science and processes'. 

And our poor CEO is feeling uncomfortable.  He doesn't get tech or the way young people use it.  He's too busy to play with this stuff himself.  He's too scared to invite youth to join the board but he wonders if 30 years of experience and wisdom counts for much these days.

How vulnerable must this feel? For his organisation to change,  he must change too but he doesn't know how.  It's easier, so much easier, to deny the evidence, surround himself with people just like himself and keep turning the handle on the same tried and tested processes.  There is still money coming in and no one will blame him for missing this particular revolution…yet!   

The digital tipping point is about to hit Higher Education!

We in Higher Education are woefully ill-prepared for the disruption that lies ahead. We've seen other industries in tumult.  Our researchers have published papers about the 'Digital Future' as it pertains to them. Yet our own world remains a bastion.

I see four tipping forces coming together.  As these strike with simultaneous impact, the University as we know it may have to change rather fast.

1. Tech 

The technology now works! A limitless cloud of stuff and apps really is available from any device, anywhere, any time.  Innovations are coming faster than ever.   

2. Pedagogy

We now understand how learners learn online.  The best MOOCs have shown that it really is possible to educate at scale - for peers to help each other towards mastery - for online relationships to be real and meaningful.

3. Culture

Bright young people are increasingly resentful of the debt associated with their 'boarding school degree'.  They want more choice and flexibility as they move on and up. They advise others - their younger siblings - to seek different routes to career fulfillment.     

4. Regulation

The HE bill is opening up the UK market to new entrants - new suppliers of degrees.  And employers will want value from the big new Apprenticeship Levy they now have to pay.  Will they start bringing in the talent through this different door?

We had better hold on tight! 

A digital strategy for Nottingham!

We've made it! IT Strategy Board has approved our strategy. It's been 18 months in the oven but is all the better for the slow cook.

The vision will be unsurprising for generation Z. Indeed they may be surprised this needs saying at all - so immersed are they already in the digital world.

But it does need saying, because funding this is going to take a radical shift of investment from the physical to the digital. There are some XXL items here. Once we've delivered our immediate priorities - Project Transform , the Research Information System, the move to Office 365 and our Smarter Computing Programme we'll be ready for the next big thing. Where should our focus turn next?

'e-strategy' has become 'digital strategy' but that's not all that's changed in 16 years!

So it's 16 years since I joined the University of Warwick to write it's 'e-strategy'.  The new century had started and the age of the internet was upon us.  What did this mean for Universities? 

 

I recently found a dusty old copy of that e-strategy.  Reading something you wrote 16 years ago can be uncomfortable - such naiveté!  We missed some things that now seem obvious (there's no mention of WiFi) but we made some good guesses too:

 

• Ubiquitous mobile devices
• Any time anywhere learning
• Tools for rich collaboration
• Video streaming and On demand multimedia content 
• Student portal
• Digital library
• Dynamic web presence
• High performance computing and large data - (not 'big' data!)

 

And we certainly have seen huge evolutionary change in all of these areas.

 

Now of course, we have a 'Digital Strategy' but this is more than a name change.  It predicts much deeper change.  It responds to the 'why's not just the 'how's of University life. 

 

The real disruption - the big revolution - is still ahead and my life in Higher Education could be about to get even more interesting!

A working culture worth striving for!

As part of our IS Renew Programme we've been consciously creating the kind of IT service we want to be - capable, reliable, trusted, agile.  We've designed our target operating model. We've eaten the manuals - TOGAF, ITIL, PRINCE2... We've recruited the talent and built the 'know how'.  

At the same time, we've been consciously creating the culture. The right working culture doesn't happen by accident. This is where our Pathfinder programme came in.  It gave us a collective approach and language for coaching each other, facing fears and doing it anyway.  It gave us the foundations for a new culture in which every individual brings the best of themselves to work. We aim for a richly collaborative environment in which ideas grow and people excel.     

I was reminded of this when I read this article about a young tech company called Slack. If you want to know the culture we're striving for in Information Services, here it is..

http://www.theguardian.com/technology/2016/mar/25/slack-butterfield-emoji-chat-nasa-harvard-silicon-valley

Three ages of IT - where do we need to be?

Held a great workshop with our executive team. We've talked a lot about the three ages of IT and the need for 'digital' to be part of the thinking so this was a good chance for a progress check. I asked each of them to place a  red sticker where we are now, a yellow one for where our students need us to be, a green one indicates the target for researchers and a blue one for business operations. 

It seems we are firmly in the age of the service provider. We've managed to 'put the suit on IT' but we've got a long way to go to meet the needs of generation Z!   

Choose a device that's right!

How do we please everyone, keep the auditors happy and minimise cost? Counter-intuitively, we need to let people choose the deal that works for them!
  

Here's the Bring-Your-Own deal:

Use your own device - whatever you happen to be on today. Office 365 is the heart of our digital workplace and it's open to all on any device.  We are one community!

Here's the Choose-Your-Own deal:

If you need a service warranty for all our software, opt for the fully managed Windows service.  Choose one of the 'standard' laptops or desktops with a wide range of standard software. You can be sure your data is safe. Additional applications can be downloaded and installed from the application store. 

Here's the Do-It-Yourself deal:

If you are an academic with advanced IT skills and sophisticated needs  you can opt for the DIY deal.  Buy whatever you need (or convince your boss to buy it).  With freedom comes a little responsibility. It's down to you to read and meet those information security policies.  Sign here please!

A digital workplace that works for everyone

The vision is simple. Office 365  will be the heart of our digital workplace - providing the everyday tools for communicating and collaborating that everyone uses.   Anyone, anywhere across our global community will use these from any device using Eduroam Wi-Fi. 

My stuff goes in One Drive.  Our stuff goes in Sharepoint.  It all goes in the cloud! 

Most specialist applications will be part of our 'flexible desktop'.  Anyone, anywhere  will use these from any device.  Application data will go in One Drive too. 

Others are already part way there. I like what this team at Deakin University are doing with Office 365.

The impossible squeeze

Sometimes this seems an impossible squeeze.  Our budget is standing still.  We're spending less than 10% on investment projects that make a real difference to learning and research.  The other 90% is barely keeping the lights on.   Meanwhile we live in a world that is changing so fast we can barely imagine the next new reality before it arrives. 

This was the message of Neil McAleece's brilliant presentation this week at our full team meeting.  We are going to have to do things differently  - know when to let go of control, jump into the Cloud, be prepared to play and occasionally to fail.  Here we come Office 365! 

Love his video compilation of changes that we can all remember if we are older than a teenager!   

Where did 2015 go!

I'm sitting in an Airbnb apartment in cool Lyon.  What a place!  All the fun of Paris without the 'do I look too English in this fleece?' 

It takes a holiday to remember that being too busy to blog isn't OK. 

2014 just disappeared.  That was the year we took Information Services apart and rebuilt it for the digital age - new structure, new leadership team, new ways of working, new culture! Just a little energy was required from everyone! 

Now we are ready.  And to prove it, we have the first full year of tangible results.  This is what happens when IT comes to the table..

2015 - a year to remember!