As part of our IS Renew Programme we've been consciously creating the kind of IT service we want to be - capable, reliable, trusted, agile. We've designed our target operating model. We've eaten the manuals - TOGAF, ITIL, PRINCE2... We've recruited the talent and built the 'know how'.
At the same time, we've been consciously creating the culture. The right working culture doesn't happen by accident. This is where our Pathfinder programme came in. It gave us a collective approach and language for coaching each other, facing fears and doing it anyway. It gave us the foundations for a new culture in which every individual brings the best of themselves to work. We aim for a richly collaborative environment in which ideas grow and people excel.
I was reminded of this when I read this article about a young tech company called Slack. If you want to know the culture we're striving for in Information Services, here it is..
http://www.theguardian.com/technology/2016/mar/25/slack-butterfield-emoji-chat-nasa-harvard-silicon-valley
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